Arbys Reviews and Complaints

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Arbys Reviews

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  • BAD SERVICE



    was so disappointed today when I went in to your Prestonsburg,KY Business, first when we went in NO ONE came to the counter when we got in.....the people in the back looked up an then just kept on working, after a few minutes some guy from the side window area ask if I haed been waited on and I told him no and he yelled for some one to come. We finally got our order taken and they said it would take 4 and 1/2 minutes for the potatoe cakes and we stepped aside, after about 5 minutes a lasdy came out with the tray and asked what else we had ordered and I told her the cakes and she said well I... More...
    (Restaurants, Fast Food, Coffee)
    lcaudill's Picture   lcaudill    0 Comments   Comments
  • Arby's Smokehouse Brisket Sandwich



    This sandwich was a complete disappointment. For Starters, the onion rings on the sandwich were soggy and obviously not fresh. The smoked Brisket reminded me more of prosciutto than any kind of smoked beef. It was definitely not worth the $6 I paid for. The other kicker was that Arby's claims all this freshness, but when I approached the counter to get my wife's French dip, the manager says to the cook "get that French dip out of the Microwave. Microwave to me equals NOT SO FRESH! Arby's Exit 18 Valdosta GA More...
    (Restaurants, Fast Food, Coffee)
    JustDPowell's Picture   JustDPowell    3 Comments   Comments
  • Worst Arby's in america



    My family went to Arby's in prairie village, ks,Corinth Square and it was so bad I couldn't believe it. I've never written a review on any website, but they are so bad, I have to say something. The guy that took our order was extremely rude. The "cook" was eating food in the back instead of making it..I literally saw her eating, and taking her sweet time. No other customers in the place, food took 15 minutes, and I only ordered roast beef. The beef was way overcooked, I just threw it away. Waste of time, and money. Stay away from this horribly managed arbys More...
    (Restaurants, Fast Food, Coffee)
    PVresident's Picture   PVresident    0 Comments   Comments
  • cant pay with money first and rest on card.? really?



    Can you really not pay with money and then the rest on a card? I was 1.50 short and when I asked if I could pay with cash and the rest on a card when the employee said he didn't know how to go about this.. It's bad enough to pay $10 plus tax for a MEDIUM meal, but it should be perfectly fine to pay with cash and the rest on a card. I had to cancel my whole order and leave because I couldn't pay $9 in cash and the rest on my card? I found it extremely disagreeable. I understand he may be new, but in the least their should be a manager around to help... very disagreeable More...
    (Miscellaneous)
    cshell95's Picture   cshell95    0 Comments   Comments
  • Arbys service



    Hi, I visited the arbys in cascade today around lunch time and I did not like how the manager that was there to keep sending a young black lady out to ask us and people that was eating how was are food. I felt like that young lady was doing a lot and that I saw other employers just standing and laughing while she was doing a excellent job at cleaning already it seems like she was getting treated in unfair. I think She deserves a customer service award for her hard dedicated work today!! She was very polite and kind to me and my husband. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Boowie's Picture   Boowie    0 Comments   Comments
  • Got the job, got fired due to manager's incompetence.



    I filled out an application at Arby's, they called me in for my first interview. I was invited back for the second interview, which was the only time I ever saw the manager. I was told I got the job December 20th, 2013. I was also told I would start after the holidays, so I waited. I kept calling because I was eager to start working, so I called on January 2nd again to see when I would start. I was told by the supervisor, Christina, the manager was out of town and she didn't know when he would be back but she would call me when he was to tell me when I would work, which she never... More...
    (Restaurants, Fast Food, Coffee)
    AndersonSam's Picture   AndersonSam    0 Comments   Comments
  • Manager misconduct



    My husband & I visited the Delphi, Indiana Arbys on Main Street. I gave the man (who turned out to be the manager, Bob Lucas) my order. He repeated it to me correctly, but entered it in to the computer wrong. I paid for my order. He did not say thank you, and he put the cups on his end of the counter. First of all, a lady should never have to reach across the table or counter, but he walked away, leaving me to "fetch" my cups. When I discovered my order was wrong I took my sandwich back. The employee who helped me, but Mr. Lucas listened and gave me a dirty look, as if to say... More...
    (Restaurants, Fast Food, Coffee)
    cyndikramer's Picture   cyndikramer    0 Comments   Comments
  • Manager was incredibly rude.



    The manager at the Manchester NH mall Arby's was incredibly disrespectful to me and to his coworkers. While i was waiting for my food one worker asked when would be a good time for his brake and the manager i believe his name was Andrei told him he was nothing but a second thought. If the manager can't even have customer service or talk to his workers with respect who is supposed to be teaching property etiquette there? I will not be eating there until he is gone and i will be sure to spread the word of the poor service there. More...
    (Restaurants, Fast Food, Coffee)
    SaraGreen's Picture   SaraGreen    0 Comments   Comments
  • Not enough advertisements for Arby's restaurants along HWY 520/280 in GA.



    My husband and I were on our Thanksgiving trip from FL back to GA. In Valdosta we decided to have dinner at an Arby's in Tifton, after leaving the interstate, but we couldn't find any advertisements for an Arby's, not only not in Tifton but along the way towards Columbus, GA. We had our hearts set on that Kings Hawaiian sandwich and wanted to try it. We ended up at Burger King instead. I just can not believe that between Valdosta and Tifton there wouldn't be an Arby's. We are making this trip again next month for Christmas; are there any Arby's restaurants... More...
    (Advertising)
    codymom92's Picture   codymom92    0 Comments   Comments
  • Good service testimonial



    I wish to compliment the manager and ownership of the Arby's on 16th Ave north in Calgary. The manager is Veronica and the owner is Simon. Every week my group meet for breakfast and the service we receive from Veronica is over and above the normal. Her smile of greeting when we enter is my highlite of the week. Ron McIntosh Calgary. More...
    (Miscellaneous)
    ronavon's Picture   ronavon    0 Comments   Comments
  • Brisket sandwich



    After being bobmarded by tv ads. O troed the mew smoked brisket sandwich. The sandwich was about a third astall as represented on tv and instead of having a slice of smoked gouda it had 5 little pieces smaller than a nickel and 2 little onion chips. The meat and sauce were good, but the size of the sandwich and the amount of cheese was disapppoing - NO VALUE HERE. More...
    (Miscellaneous)
    Pokesalat58's Picture   Pokesalat58    0 Comments   Comments
  • Rude Service



    I stopped by Arbys with my wife. After placing my order which should have come out to 23.00 the cashier informed me my total was 39.00. When I questioned this she started swearing. Another employee overheard this and came to "help". when I again explained that I was being charged too much she rerung the order and indeed it was 23.00. When I got my order there were no fries and the cashier again started cursing. I like Arbys, but I don't have to be swore at expecially with my wife right next to me. I will visit Arbys again but if that employee is working I will take my... More...
    (Restaurants, Fast Food, Coffee)
    ddtedd's Picture   ddtedd    0 Comments   Comments
  • Arby's has went downhill!



    7/9/2013 I have always loved Arby's but my experience at the location on Rainbow in Las Vegas, NV has me questioning if I will ever go back! 1. Did not acknowledge us for quit awhile even though no one was in line or waiting and only one car in the drive thru. 2. Gave me the wrong sandwich 3. Forgot our shakes 4. While waiting for the shakes another person from the drive through came in because he literally had only ONE slice of roast beef on his sandwich. 5. Another person came in and said he was given the wrong sandwich 6. The shakes tasted horrible because it comes through... More...
    (Restaurants, Fast Food, Coffee)
    Tlvieira119's Picture   Tlvieira119    1 Comments   Comments
  • Wrong order and BAD customer service!



    Went through the drive through, ordered- a #17 which is a Philly Steak and cheese, A # 4 a Roast beef with cheddar, and a dip sandwhich..... We got the meals, we spent over $20.00, driving off back on to the Belt in St Joseph Mo looking through the bags, we got everything right except the Philly Steak and Cheese!!! We turned to come back into the store, they weren't busy, a man was waiting for his food, three workers turned around and looked at me when I came in and said it would be a minute. I waited. Nothing. I work in customer service, if someone was coming back into the store... More...
    (Miscellaneous)
    heathali's Picture   heathali    1 Comments   Comments
  • Arbys employee treatment



    I have been working for the Arbys corporation since jan 7, two months into it I have been having problems with two of the managers treating me in a un-bussiness like fashion. Yesterday 4/29/2013 one of the said managers began to yell and continually make abusive and rude comments in front of several employees. Another manager talked to me about it and told me that I shouldn't be treated in that way. I felt the same so i am filing a complaint because I am tired of the verbal assault. More...
    (Restaurants, Fast Food, Coffee)
    TylerSJohnson's Picture   TylerSJohnson    0 Comments   Comments
  • Food poisoning and horrible service at Arby's



    I went to the Arby's in Merrifield, VA the other day and the cashier, Jesse (name on her name tag) / Jessica (name on the receipt), barely spoke a word of English. I had to repeat each item to her at least three times before she understood and after every order she kept ringing me out like I was purposely giving her a hard time. The food was not fresh/ warm either. To top it all off, I got food poisoning and have been out sick from work since I ate there the other day. People need to realize the potential harm they might cause to others because of their negligence. More...
    (Shopping, Chain Stores)
    Amamail's Picture   Amamail    0 Comments   Comments
  • arbys- the service



    hello i wanted to email this particular arby's to say that i love your store! it is my new favorite restaurant. it has a delicious absolutely awesome menu. the food is fresh,hot, and amazing and the store appearance is ALWAYS clean and neat.Also,There is an employee at this Arby's that is always smiling when i see her,i remember her name was joanna,very sweet and outgoing,She always say "welcome to arby's" when i enter and "have a great day" when i leave.You Cant really find many employees like that,but yes i love her service and your store! btw i like how... More...
    (Restaurants, Fast Food, Coffee)
    susancuis's Picture   susancuis    0 Comments   Comments
  • Arby's NO SERVICE



    The Arby's on 280 Bypass in Phenix City, AL is the worst at service. On Few. 12, 2013 my husband and I drove through to pick up some dinner after 8pm. Drove up, finally someone said "Just a minute" and 5 minutes later, (honest, we timed it on the car clock) and still no one took an order from us. THAT WAS IT!!! Left, and we saw 2 employees just chatting away at the drive through window. NO, it was not busy, we were the only ones at the Drive Thru!!! This is not the first time that we have had bad service there, but we do like Arbys, the drive thru's in Columbus, GA... More...
    (Restaurants, Fast Food, Coffee)
    j1lieros's Picture   j1lieros    0 Comments   Comments
  • Arbys store 1236



    Worst Service I have EVER had in my life at ANY sort of food service or restaurant!!!!! Drive throught extremely slow took forever for the employees to even come on the speaker!!! Waited in line for 20 min on three sandwhiches and when got to the window EVERY employee was standing around talking with each other without even noticing some one at the drive through window!!!!! When someone did come to take money had a very sour attitude and very unfriendly. It is unexceptable for any sort of place to have that quality of employees and necessary to either get new ones or fix the old!!!!! More...
    (Restaurants, Fast Food, Coffee)
    EMyers2011's Picture   EMyers2011    0 Comments   Comments
  • To whom it may concern.



    To whom it may concern .I was in arbys on saturday february 2 2013.I really enjoyed coming here but i'm getting sick and tried of the way there general gm .manager June treater her crew she dont need to talk to them not very nice at all i go 5* a week there of the 7 days a week and feb,2 2013, was the worst day I,ve ever seen and i,m not for sure if i,m going to return back there.And she stands on the front counter and pulled out her cell phone to read her messages after a few minutes and she she will start texing to who ever text her and i,m sitting there in the lobby seeing and... More...
    (Shopping, Chain Stores)
    bettywright's Picture   bettywright    0 Comments   Comments
  • Worst service ive ever experienced



    My boyfriend and I used to work at this arbys, and that certain manager hated us for no apparent reason. So we came in, she didn't get us or take our order. So a cook had to come to the front and do it for her. After ordering, the cashier asked for her help to make the food, and she said that she was busy. She went and smoked! Not even outside!.. In a doorway, where the cashier later joined her. After dropping onion rings, they were done and the alarm was going off, they could both hear it clear as day. After about a minute of purposely burning our onion rings, she took her time to... More...
    (Restaurants, Fast Food, Coffee)
    ArbysSucks's Picture   ArbysSucks    1 Comments   Comments
  • Update on GM and bypolar Supervisor



    As you know my last writings about this certain store there was a meeting with the area supervisor and the GM about a raise and about the super supervisor. The area supervisor said that I and the gm. we%u2019re going to sit down and talk about a raise which I and the area supervisor and the gm. did. They have this paper like they rate you on what you do in the store whether or not you say hi or by to the customers I work maintenance and I work on the backline as a closer, a lot of the times when costumers come in the store or leave the store I am busy making sandwiches for drive thru or the... More...
    (Restaurants, Fast Food, Coffee)
    k527505's Picture   k527505    0 Comments   Comments
  • Arby's employees



    I work for arbys for 4 years and there application says come grow with us and be part of the team, Is room for advancement. I have not seen it in four years and they have GM's that just cater to women. One GM has a supervisor that never passed a shift managers test and took the safe serve test four times and failed it and is still a supervisor and she cant do the paper work and she cant count the products in the store without a team members help. And she brags about the things that she can't do but six months ago she got a 25 cent raise. She walked out on two shift managers 2 and... More...
    (Restaurants, Fast Food, Coffee)
    k527505's Picture   k527505    1 Comments   Comments

Arbys Reviews By Product


Arbys Comments


arbyssuck says: (1 month ago)
 0
me and a friend went to the arbys on zelda road in montgomery alabama and the staff sucked. it took us an hour to have our food in our hands. i would recommend not going there due to terrible customer service!



alrbysletmedown says: (10 months ago)
 0
think it is cheap that Arbys charges the same price for the MAX but does not give the customer the large bun..cheap, also they have choosen smaller packets for their complimentary sauces....customers still pay more for lesser products...fuck em and also welcome to America



batton88 says: (11 months ago)
 0
I went to arbys on sliverspring dr Milwaukee wi on 09/10/2013 around 5pm and had to wait in line for my order to be tooken while it was only two people
working a lady doing front line and drive thru and a young man making the food it was about 13 people in line and 6 cars in drive thru i had to wait 15 minutes just for my food there lobby was full with there management workers talking but know one came up
to help the two workers i will never stop at this arbys again even thought i love their food they were to UNPROFESSIONAL And need new management! !!!



looneymoon29 says: (1 year ago)
 0
I took my granddaughter to Arby's for lunch today. I got a chicken salad wrap and went to eat at a different location. As I was eating my wrap I came across a long hair. The sad thing was I found it by biting into the wrap and having half the hair in my mouth. I will never eat at Arby's again. This was Unit 7898



rsslllss says: (1 year ago)
 0
just went to arby's today and ordered 2 fish sandwiches, asked if they could put onions on them. cashier rang me up and charged me 30 cents for the onions, really? i won't go back for at least a year just for that. the way i look at that, the 30 cents they charged just costed that company at least $520. way to go arby's.



meow21 says: (2 years ago)
 0
After I ate at the arbys I had to use the bathroom the lady that worked the at night used the bathroom as well after she got done she didn't wash her hands went back to work and played with her phone then started touching bread and food I told the manager and explained that that was nasty he gave me a rude look and said she will wash her hands and I told him that she's touching bread and he gave me another dirty look and then didn't do anything just locked the door behind us let me remind you that I'm pregnant so I want the best for my baby but this is horrible I work for fast food and I know that she should wash her hands before someone called the health department



meow21 says: (2 years ago)
 0
After I ate at the arbys I had to use the bathroom the lady that worked the at night used the bathroom as well after she got done she didn't wash her hands went back to work and played with her phone then started touching bread and food I told the manager and explained that that was nasty he gave me a rude look and said she will wash her hands and I told him that she's touching bread and he gave me another dirty look and then didn't do anything just locked the door behind us let me remind you that I'm pregnant so I want the best for my baby but this is horrible I work for fast food and I know that she should wash her hands before someone called the health department



meow21 says: (2 years ago)
 0
After I ate at the arbys I had to use the bathroom the lady that worked the at night used the bathroom as well after she got done she didn't wash her hands went back to work and played with her phone then started touching bread and food I told the manager and explained that that was nasty he gave me a rude look and said she will wash her hands and I told him that she's touching bread and he gave me another dirty look and then didn't do anything just locked the door behind us let me remind you that I'm pregnant so I want the best for my baby but this is horrible I work for fast food and I know that she should wash her hands before someone called the health department



shane4678 says: (2 years ago)
 0
hi i recently orderd 8 beef and cheders with coupons (big mistake in telling them i had coupons ahead of time because it seems when we have coupons we get bad attitudes from the get go. i go to the doctor and love arbies beef and chedder after the doctor, but time and time again as soon as we mention the coupons we get the cold shoulder and get real bad attitudes like they have something better to do other then deal with ppl with coupons, but a whole another story and attitude when we pay cash. anyways we purchaced 8 beef and chedders and on evry sandwich the meat was clumped togetheron one sine the cheese what little there was, was on the other side of the meat , and the sauce on the other side was very lil and this was like this on all but one. then when we call someone answers and then hang up ,so we had to call another store and they say that we werent the only ones complaing, she said she would email them but doubt they would even check the email. so we went to the arbies that started this all and they got very rude said it was to much food to give out for free and continued to get rude. now granted we didnt raise our voices but the manager raised her voice to embaress us. i dont ever want ppl fired from there job now a days but really we dont need to but up with attitude because we got bad service this isnt the only time but we figured we would give the store another chance since ppl have bad days but after the fifth time going there in six months and its just getting worse. that rude attitude really got me upset, but then they had the nerve to say come back in awhile we just dont have the meat to give away free food. well i hope something is done because i dont want to start badmouthing arbys on facebook and twitter just because the manager wants to attitude and then tell us to drive all the way back for half the beef and chedders we ordered the first time. please let me know whats gonna happen with this store manager if anything. the store number is 7215 in south bend indiana. we tried to call the store when this happened someone would pick up the hang up when asked they said it was the fax please why would you pick up the phone then hang up and blame it on the fax. again let me know whats gonna happen if anything my email is shane4678@yahoo.com and if you need a phone number then email me and ill get it to you
thank you
shane horsley



Jay1212 says: (2 years ago)
 0
Your commercials about subway are dumb! No one cares where the meat is sliced as long as its fresh and tastes good!



loriranee says: (2 years ago)
 0
I wanted to list a complaint for the Arbys Unit#5656 dubois PA.The cashier lady named Linda was very unfriendly and should not be working with the public.She was rude and literally threw the fries on our tray..she had a horrible attitude,messed up order and then acted like it was our fault.If she didnt hear me,she should have asked. Then she said to my mom do you want diet pepsi or diet coke???what..like thats all they have. my mom replied neither. what kind of employee suggests the customers drink for them as if thats all they have. I didnt care for her and her body language either.I will probably be less likely to visit that Arbys again!!



k527505 says: (2 years ago)
 0
I work for arbys for 4 years and there application says come grow with us and be part of the team, Is room for advancement. I have not seen it in four years and they have GM's that just cater to women. One GM has a supervisor that never passed a shift managers test and took the safe serve test four times and failed it and is still a supervisor and she cant do the paper work and she cant count the products in the store without a team members help. And she brags about the things that she can't do but six months ago she got a 25 cent raise. She walked out on two shift managers 2 and a half years ago and she cursed the GM out the same one that gave her the 25 cent raise and he was the GM when she walked out twice on the job but now she is a shift manager and i have been there for four years and they haven't gave me anything and i cant even buy a raise. So where is the growth and the partnership and being part of the team and i guess i have to quit twice and curse the GM out before i can get a raise.



sewingpatti says: (2 years ago)
 0
i was at a location on 76th and Coldsprings in Greenfield wis. Had to wait very long. They were short handed due to someone calling in. Why not have people to back you up on a saturday night.. Poor Managment.



wonderswhy says: (2 years ago)
 0
I was wondering why it is that Arby's Corporation doesnt seem to ever promote anyone over the age of 30.....I have a couple friends that have been employed for Arby's for over 6 years and yet they seem to keep getting past up for management promotions by younger people that dont even know half of the things these long term employees do. Yet these younger people just walk in and get trained for the shift lead positions when there are employees that already have the knowledge to lead but because they are older employees they get passed up......ya know maybe if you all would put some of these older people that have the knowledge about buisness and customer service in charge maybe you wouldnt get so many complaints about your managers and shift leads...... So Arby's.......WHY??



toco1776 says: (2 years ago)
 0
I just left Arbys at Ft Myers fl. on Daniels Parkway off of 75 and they have a big Sign, FREE INTERNET! I ask the manager if its up and running and she said yes, guess what, it don't work. She said, some times it comes on and goes off, well, if that's the case their sign should read Free Wifi but some time it works and some time it don't!



toco1776 says: (2 years ago)
 0
Monday 28 May 2012 12:00 pm
the food was good but service was bad, real bad. I will never go back agin! the main reason for me being there was to use ( for the first time) the internet. they had a FREE Internet sign by the front door. I ask Brenda to ask the manager but she said they cant do a thing about it (with an atitude) so i ask for the Manager (Joe) if that is he's name and said he was outside so i waited and waited and waited no Joe so i had to go back to the counter and ask about the free internet and they said its not working and theirs not a thing they can do about it! So, I went to McDonald's so long Arby's you'll never see my business again! Arbys at Lehigh Acres fl. on Homestead



toco1776 says: (2 years ago)
 0
Monday 28 May 2012 12:00 pm
the food was good but service was bad, real bad. I will never go back agin! the main reason for me being there was to use ( for the first time) the internet. they had a FREE Internet sign by the front door. I ask Brenda to ask the manager but she said they cant do a thing about it (with an atitude) so i ask for the Manager (Joe) if that is he's name and said he was outside so i waited and waited and waited no Joe so i had to go back to the counter and ask about the free internet and they said its not working and theirs not a thing they can do about it! So, I went to McDonald's so long Arby's you'll never see my business again!



jdebesa says: (2 years ago)
 0
it was the worst we order and my dad order for my sisters i did not like it i want a lerrer from the manger send it to 22518 sw 94 path miami fl 33190 send it asap thank you



buk1434 says: (3 years ago)
 0
I have always thought of Arby's the LOWEST on the fast food chain. It makes me want to puke my guts out just smelling that shit they make!!! They should all just shut down!! Just plain nasty, disgusting food that I wouldn't even feed to my dog!



brendandevine says: (3 years ago)
 0
hey Arby's,
You should make a caramel turnover. Chocolate is just not that appetizing to me I would definitely buy a caramel turnover any day, and I think a lot of other people would too. For just a dollar it would rock!
Brendan D.



yoder says: (5 years ago)
 0
Urbana/Ohio clean place to eat if u could only give managers a test on being RUDE service Thanks



kena says: (5 years ago)
 0
ARBYS 7734 HAS RUDE MANAGERS THAT DONT CARE ABOUT THE FOOD OR EMPLOYEES. THE MANAGER SOLD BUNS THAT A RAT GIVE BIRTH ON. THATS NASTY. IN SHE ACT LIKE SHE GOT DOGS WORKING FOR HER. HAD MARY WOULD YOU FEED YOUR KIDS ATFER BIRTH . SO WHY FEED CHARLOTTE THAR SHIT. YOU GIVE ARBYS A BAD NAME. I SEEN YOU DO IT . HOW DARE YOU DO THIS. AN GIVE THEM PEOPLE MORE MONEY FOR THAT ABUSE YOU GIVE THEM . YOU DONT OWN THEM !



happycustomer says: (5 years ago)
 0
the arbys in jellico, TN is the best arbys i have ever been too they were extremly nice and it seemed as if they really care about the customer the food was hot and the order was in my hands very fast dispite the fact they were very busy at least there is one awesome arbys left in the world



judyshelton says: (5 years ago)
 0
I went to Arby's for lunch, in Brookville, ohio around noon April 20th, which my order the lady manager said was a total of $17.49, I questioned the price, cause I had 2 coupons, the lady at the window said that was the total price I had to pay, cause food has gone up, like gasoline, when I got home I had told my husband about the price how I believed it wasn't right, we both counted up what I had ordered, and the price was $5.00 cheaper. My husband then called arby's and she did say she had relized the mistake after I had left, I believe this was no mistake at all, I believe it was that she was trying to make some extra money for her self, also, she wouldn't give me a receipt. I wonder how many other people she has made money off of that didn't have the time to go back for.I know I will never go to arby's again, cause I do not like to be treated like that, to try and do there customers like that, I will go else where for food, just wanted to let anybody know that goes to brookville ohio,arby's.




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