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Arbys Complaint - Poor management
Arbys Complaint

Arbys Complaint

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Poor management


Today at 8/11/15, my son went into the Arby Store #0718. (near Dorothy Lane nd Kettering Blvd. Dayton, OH) He had 2 cards to pay for his purchase; one was a prepaid card from a recent trip and another was his debit card. He was told they could not oomplete the transaction. I went in and asked if they simply not know how to do this or had not been taught. It was clear that all employees were new and the manager came out quickly and said it could be done but ducked back in, leaving them to deal with it. They finally resolved the issue but it took some time. The Manager, never came back out, not once. She sat back there in a room and that was that! Really why would you leave your employees to deal with this and piss off customers at the same time. Even when I asked for her, she never came out! Poor service and the employees were nasty as well


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